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Personal service from people who know your account.
Great customer service starts with knowing your business.
At First Corporate Clothing, we believe our customers should always have access to people who understand their uniform programme, their requirements and the way their organisation works. That's why we don't operate an anonymous call centre. Instead, you'll be supported by a dedicated team who get to know your account and are there when you need them.
A dedicated point of contact
Every managed account has a named contact who develops an in-depth understanding of your uniform programme, from the garments and branding requirements through to wearer entitlements, ordering processes, deliveries and any account-specific requirements.
It means that when you contact us, you're speaking to someone who understands your business rather than having to explain everything from the beginning.
Knowledge across the team
While you'll have a dedicated point of contact, we don't believe great service should depend on one person being available.
Key information about your account, products and processes is maintained within our systems and shared with the relevant members of our team. If your usual contact is unavailable, another knowledgeable member of the team can quickly step in and assist.
Support throughout your contract
Our service doesn't stop once your uniform has been rolled out.
We work closely with our customers throughout the life of their uniform programme, providing ongoing support with:
- Day-to-day orders and enquiries
- Delivery and order tracking
- Sizing, exchanges and returns
- Product and stock availability
- New starters and changing wearer requirements
- Branding and personalisation
- Management information and reporting
- Uniform range reviews and product changes
As your organisation evolves, we'll work with you to make sure your uniform programme evolves with it.
Everything under one roof
Our customer service, account management, warehousing, personalisation and UK manufacturing teams work closely together from our Port Talbot operation.
Having these key functions working alongside one another allows us to respond quickly, resolve queries efficiently and maintain close control over every stage of your uniform programme.
More than a supplier
We aim to become an extension of your team.
Whether we're managing a national uniform contract or supporting a smaller bespoke programme, our approach remains the same: accessible people, straightforward communication and a genuine commitment to making uniform management as simple as possible for our customers.
