We provide a variety of services for our customers to ensure that all of their possible uniform needs are met and exceeded.
Alongside our main services such as Personalisation, Customisation and our Wardrobe Management System (for online ordering), we also offer the following to ensure that we go the extra mile in the service that we offer.
We are happy to consider and explore any additional requests that are pertinent to your business, feel free to contact us to find out more!
Our team of industry experts will personally bring physical garments for your wearers to try on, so you can be confident in the correct fit before issuing.
To make it convenient for you, we will work together to collect uniform sizes with minimal disruption and inconvenience during your working day.
Requirements for garments outside our standard size range can be taken at this time so special measure garments can be delivered at the same time as your main order.
Sampling and Special Measures
If customers choose to pay by invoice, we have the capability to provide product samples from our entire stock range. These samples are available on a 30-day sale or return basis, allowing customers to experience our products before making a purchase.
We also provide a special measure service to complement our extensive stock backed range which means that your garments can be altered or made to your special size requirements.
Special Measures are delivered within 6-8 weeks which is well above the industry standard.
Maternity versions of stock or bespoke uniforms can also be created with two weeks.
For bespoke orders, we provide gold seal samples of the garments we develop for you before they are put into production.
Dedicated Account Management
Each of our customers is given a dedicated account manager who will be involved in the uniform creation process from start to finish, ensuring there is transparent communication and consistency throughout.
The account manager, alongside our customer service team will receive, acknowledge and enter your orders onto the system they will liaise with production and procurement to check that goods are to be delivered/completed on time.
Where we are holding dedicated stock for clients, the account manager will work with the Managed Contracts Team to analyse management information and to monitor usage in order that stocks will be maintained at optimum levels. They will maintain telephone/email contact with customers throughout the contract term in order to gauge customer satisfaction and to check that orders are complete and delivered on time and that the service arrangements that we have put in place are working and remain appropriate.
Our operation all sits under one roof which means that we can offer quick turn arounds on all of your orders.